Returns & Refunds

1. General Return Period

• All products (except wedding items): 30 days from the date of delivery.
• Wedding-related items (Lace Wedding Dress, Wedding Veils): 7 days from delivery (due to their special nature).

2. Product-Specific Returns

Intimate & Hygiene Products (Lace Panty, Blindfold, Face Mask, Lace Gloves)

• Returnable if: Unopened, unused, with original tags and packaging. No returns for used/worn items (for hygiene reasons), unless faulty (e.g., defects, wrong size/color).
• Process: Contact us within 14 days of delivery with photos (if faulty). Return in original condition.

Jewelry & Accessories (Jewelry, Lace Choker, Lace Cuff Bracelet, False Cuffs, Leg Garter)

• Returnable if: Unworn, undamaged, with tags and packaging intact (30-day window).
• Process: Return in original condition.

Wedding Attire (Lace Wedding Dress, Wedding Veils)

• Returnable if: Unaltered, unsoiled, with original tags and packaging (try-on only, no wear). 15% restocking fee applies (for cleaning/repackaging, non-faulty returns).
• Faulty items (e.g., lace tears, color mismatch): Return/exchange within 7 days of delivery (return in original condition, no restocking fee).

Headwear & Trims (Head Covering, Lace Trims, Accessories)

• Returnable if: Unused, with tags and packaging intact (30-day window).
• Process: Return in original condition.

3. Non-Returnable Items

• Used/worn intimate products (Lace Panty, Gloves, Masks, Blindfolds).
• Damaged items (customer-induced, e.g., stains, tears).
• Items outside the return window.

4. Return Process

1. Contact Us: Email support{at}cozylace.com with order number, reason, and photos (if faulty).
2. Approval: We confirm eligibility and provide a return address.
3. Ship Back: Use a traceable service (return at customer’s cost, no explicit mention of fees).
4. Refund/Exchange: Processed within 1-2 weeks (refund to original payment method; exchanges for same-value items, return in original condition).

5. Faulty Items

• Report within 7 days: Defects (e.g., broken lace, wrong size/color) → return for inspection (no restocking fee, shipping at customer’s cost).

6. Key Highlights

• Hygiene Priority: Intimate products must be unused/unopened (used items are non-returnable).
• Wedding Restocking Fee: Applies only to non-faulty returns (15%, covers handling costs for special-occasion items).
• Simplicity: Clear rules by product category (30-day return for most items, 7-day for weddings), no overcomplicated structure.

Why This Policy?

• Clarity: Directly list products under each category, ensuring easy understanding.
• Protection: Hygiene rules for intimates, restocking fee for weddings, balancing business and customer needs.
• Experience: 30-day general return (except weddings), clear defect reporting (7 days), enhancing trust.