Cozylace FAQs

How can we help?

Ask a question or describe the problem you are facing.

How to customize the lace trim?

Cozylace is able to customize the colors and length for the existed patterns. Just contact support@cozylace.com with the detailed pattern you need to customize. Make sure there are no copyright issues for these patterns. We will customize the lace trim strictly according to your requirements.

How long will it take to receive my order?

We ship all orders the next business day after receiving your payment. There are two shipping options to deliver the lace trims:

  1. Free for all orders above $50, it takes about 14 business days to deliver the order all over the world.
  2. DHL or other International Express Service, which is trackable express worldwide service within 5 business days.
    1. Free for orders above $300.
    2. $20 for order less than $300.

What about wholesale, bulk orders?

Our prices are extremely competitive. We offer flexible and accumulative discounts starting from a 10% discount for any full bolt of lace.
We are textile agents dedicated to the satisfaction of you, our customer. We strive to offer the best prices around, so you can contact marketing@cozylace.com.

What are customs charges?

Small retail orders are usually tax-free in most countries. However, local laws may vary, and we can ship to accommodate your needs. Please contact support@cozylace.com inquiry about special provisions.

Are all these laces in stock?

Absolutely – all 300 patterns of lace trims are in stock. We are really proud of our diverse selection. When you want to order a large amount, usually 200 yards or above, you might need to wait about 3 business days.

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